Terms & Conditions

Most Moore POP! décor is custom-created specifically for each client and event.

Once an order is approved and scheduled, Moore POP! may begin sourcing materials, ordering specialty items, preparing balloons, reserving production time, scheduling labor, and arranging transportation and installation.

Because of the custom nature of our work, certain orders, materials, and services may not be resalable or reusable for another event.

Quotes are based on the information provided at the time of inquiry, including design, size, colors, materials, location, delivery requirements, installation needs, and event date.

Changes to the scope of an order may result in additional charges.

A quote does not reserve an event date. Your date is not officially reserved until the required payment has been received and the booking has been confirmed by Moore POP!

All prices are subject to applicable Washington State sales tax.

For standard custom installation orders, a 50% non-refundable deposit is required to reserve your event date and secure installation services.

Your date is not officially reserved until the required deposit has been received.

Once your date is reserved, Moore POP! commits production time, availability, and resources specifically to your event.

For standard custom installation orders:

• A 50% non-refundable deposit is due at booking.
• The remaining 50% balance is due 7 days before the event.
• Your event date is not reserved until the 50% deposit has been received.
• If the final balance is not received by the due date, Moore POP! reserves the right to cancel the order and retain all payments previously made.

Orders booked within 7 days of the event may require 100% payment at booking and may be subject to a rush fee.

Custom Installation Payment Schedule

We understand that plans can change, and we will always do our best to work with you when they do.

Because each Moore POP! order is custom-designed, scheduled specifically for your event, and often requires ordering specific materials, preparation time, and reserved production availability, the following cancellation policy applies unless otherwise stated on your invoice or written agreement.

Standard Cancellation Schedule

Example

For a $1,000 order paid in full:

More than 14 days before the event:

• $500 deposit is retained.
• $500 final balance payment is refunded.
• Total refund: $500

7–14 days before the event:

• $500 deposit is retained.
• $250 of the $500 final balance payment is refunded.
• Total refund: $250

Less than 7 days before the event:

• $500 deposit is retained.
• $500 final balance is retained.
• Total refund: $0

This example assumes the order was paid in full and is provided to clearly illustrate the cancellation percentages.

We are always happy to discuss a possible date change when circumstances allow.

If you need to change your event date, please contact Moore POP! as soon as possible.

More than 7 days before the event

Existing payments may be transferred to a new event date one time only, provided:

• The requested new date is available; and
• The rescheduled event occurs within 90 days of the original event date.

Within 7 days of the event

Rescheduling is subject to availability and may result in an additional rescheduling fee to cover materials, production time, labor, and other costs already committed to the original date.

If Moore POP! is unable to accommodate the requested date change, the order will be treated as a cancellation under the applicable cancellation policy.

A date change is not confirmed until Moore POP! approves the new date in writing.

POP! Limited Offerings, including seasonal collections such as Halloween POP, are curated designs offered in limited quantities and for limited periods.

Because these items are limited and reserved specifically for the purchasing client:

• 100% payment is required at booking.
• Once purchased, the item is reserved exclusively for the client.
• Availability is limited and may not be recreated after the offering closes.

Limited Offering Payment Schedule

Your item is reserved exclusively for you once full payment is received. Because limited offerings are purchased in full at booking, refunds are governed by the cancellation schedule in Section 8 rather than the deposit-based schedules that apply to standard orders.

Limited Offering Cancellation Schedule

The retained portion may cover administrative time, reserved inventory, preparation, materials, labor, and other costs associated with the limited offering.

Example

For a $200 POP! Limited Offering:

• More than 14 days before: $150 refunded
• 7–14 days before: $100 refunded
• Less than 7 days before: No refund

If you need to change the date for a POP! Limited Offering, please contact Moore POP! as soon as possible.

We will try to accommodate a new date within the same seasonal offering period, subject to availability.

For example, for Halloween POP, a requested date change must be accommodated within the applicable seasonal offering period and, where applicable, prior to the October 16, 2026 ordering deadline.

Rescheduling is not guaranteed.

If a new date cannot be accommodated, the applicable POP! Limited Offering Cancellation Policy will apply.

Grab & Go balloon décor is created specifically for your event and scheduled for pickup or delivery.

Payment schedules may vary depending on the size and complexity of the order.

Unless your invoice states otherwise:

• 50% non-refundable deposit is due at booking.
• The remaining 50% balance is due 7 days before scheduled pickup or delivery.

Your invoice will control if it contains different payment terms specifically agreed upon for your order.

Grab & Go Payment Schedule

Unless otherwise stated on your invoice, the following cancellation schedule applies:

Example

For a $1,000 Grab & Go order paid in full:

• More than 14 days before: $500 refunded
• 7–14 days before: $250 refunded
• Less than 7 days before: No refund

Grab & Go orders are prepared specifically for the client and made ready for pickup at the scheduled time.

If you are running late, please contact Moore POP! as soon as possible. We will make reasonable efforts to accommodate a different pickup time during available business hours.

If a client misses their scheduled pickup and does not contact Moore POP! within 24 hours, the order will be considered abandoned.

Abandoned orders are not eligible for a refund or credit.

Requests to change a Grab & Go pickup time should be made at least 24 hours in advance.

Rescheduling is subject to availability.

Final payments must be received by the deadline stated on your invoice.

If payment is not received by the due date, Moore POP! may cancel the order and release the reserved event date. Any payments already made will remain subject to the applicable cancellation policy.

Orders booked within 7 days of the event may require:

• 100% payment at booking; and/or
• An additional rush fee.

Requests to change the design, colors, venue, delivery location, delivery time, installation time, size, materials, scope of services, or other significant order details after confirmation may result in additional charges.

Requests made within 7 days of the event may not be feasible because of production and scheduling requirements.

Once production has begun, design changes may not be possible.

Balloon colors and materials may appear slightly different depending on lighting, photography, screens, surroundings, and the specific balloon manufacturer or material used.

Moore POP! will make reasonable efforts to match approved colors and designs, but exact color matching cannot always be guaranteed.

Custom signs, lettering, names, phrases, and other personalized elements must be reviewed and approved by the client when an approval opportunity is provided.

Once personalized materials have entered production, changes may not be possible and may result in additional charges.

The client is responsible for reviewing names, spelling, dates, wording, and other personalized information before approving production.

Delivery arrangements, fees, delivery windows, and access requirements will be communicated as part of the order or invoice.

The client is responsible for providing accurate delivery information and ensuring reasonable access to the delivery location.

Additional charges may apply when delivery is delayed or made substantially more difficult because of inaccurate information, restricted access, parking limitations, venue requirements, or other circumstances outside Moore POP!'s control.

For installation services, the client is responsible for ensuring that:

• The installation area is ready when Moore POP! arrives.
• The venue permits balloon décor and the requested installation method.
• Necessary access to the installation area is available.
• Any required venue approvals have been obtained.
• The installation area is reasonably safe and accessible.

Moore POP! reserves the right to modify, postpone, or decline an installation if conditions are unsafe or if installation cannot reasonably be completed as planned.

Once installation has been completed, the client or an authorized representative should inspect the décor when reasonably possible.

Issues that are visible at installation should be reported to Moore POP! as soon as possible so that we have an opportunity to address them.

Once the client or authorized representative accepts the completed installation, the installation will generally be considered completed and accepted, subject to applicable law.

At pickup, clients should inspect their order before leaving whenever reasonably possible.

Once a Grab & Go order has been picked up and accepted by the client, responsibility for transporting, handling, installing, and caring for the décor transfers to the client unless otherwise agreed in writing.

Balloons are temporary décor and are sensitive to their environment.

Factors including heat, cold, direct sunlight, wind, rain, humidity, sharp surfaces, rough handling, transportation, pets, children, and indoor/outdoor conditions can affect the appearance, size, color, and longevity of balloon décor.

Moore POP! cannot guarantee a specific lifespan or appearance after the décor has been delivered, installed, picked up, or otherwise transferred to the client.

Outdoor balloon décor is particularly weather-sensitive.

Wind, heat, cold, rain, direct sunlight, and other environmental conditions may affect the appearance and durability of balloons and installations.

Moore POP! may modify, postpone, or cancel an outdoor installation if weather or other conditions make the installation unsafe or impractical.

When reasonably possible, Moore POP! will work with the client to reschedule or transfer applicable payments to a future available date.

Once balloon décor has been delivered, installed, or picked up and accepted by the client, Moore POP! is not responsible for damage caused by:

• Client handling
• Guests
• Children
• Pets
• Other vendors
• Venue staff
• Weather
• Transportation by the client
• Improper placement
• Sharp objects or surfaces
• Changes to the installation area
• Other circumstances outside Moore POP!'s reasonable control.

The client is responsible for communicating all relevant venue rules, restrictions, access requirements, installation limitations, and approval requirements to Moore POP! before the event.

This may include restrictions relating to adhesives, hooks, tape, ceiling installations, walls, structures, outdoor installations, confetti, latex, balloons, delivery access, and installation times.

If a venue prevents or restricts an agreed installation method after booking, Moore POP! will make reasonable efforts to provide an alternative when possible. Additional costs may apply.

The client is responsible for providing accurate information regarding:

• Event date
• Event time
• Venue
• Delivery address
• Contact information
• Installation location
• Pickup details
• Design selections
• Personalized wording
• Venue restrictions
• Access requirements

The client should notify Moore POP! promptly if any of these details change.

Moore POP! is not responsible for delays, restrictions, damage, cancellations, or other issues caused by a venue, event coordinator, property owner, caterer, photographer, DJ, planner, or other third party.

We will make reasonable efforts to coordinate with venues and vendors when appropriate.

Because balloon décor is custom-created, event-specific, and frequently prepared using materials and labor reserved specifically for a client's event, orders are generally non-returnable and non-refundable once delivered, installed, picked up, or otherwise accepted, except as specifically provided in these Terms & Conditions or as otherwise required by applicable law.

Cancellation refunds, when available, are governed by the applicable cancellation policy above.

Nothing in these Terms & Conditions is intended to limit any rights or remedies that cannot legally be waived under applicable law.

To help protect our clients and our small business from fraudulent or unauthorized transactions, Moore POP! reserves the right to verify order information before accepting or fulfilling an order.

We may request reasonable confirmation of information associated with an order, including confirmation of the client's name, contact information, event details, or payment information.

Moore POP! may decline, delay, or cancel an order when we reasonably believe a transaction may be unauthorized, fraudulent, materially inaccurate, or otherwise presents a security concern.

If an order is cancelled for this reason, any refund will be handled in accordance with applicable law and the circumstances of the transaction.

If you believe there is an error with a payment, invoice, order, or service, please contact Moore POP! promptly so we have an opportunity to review the issue and work toward a resolution.

If a payment dispute or chargeback is initiated, Moore POP! may provide the payment processor with relevant documentation, which may include:

• Quotes
• Invoices
• Payment records
• Approved designs
• Written communications
• Event details
• Delivery records
• Installation records
• Pickup records
• Client approvals
• Photographs
• These Terms & Conditions

Nothing in this section is intended to restrict any rights available to the client under applicable law or the rules of the applicable payment provider.

Balloons can present safety risks, particularly to young children and individuals with latex allergies.

Uninflated or broken balloons can present a choking hazard.

Clients are responsible for supervising children and guests around balloon décor and for following reasonable safety precautions.

Balloon décor should not be placed where it creates an unsafe obstruction, blocks emergency exits, interferes with required safety equipment, or otherwise creates a hazardous condition.

To the extent permitted by applicable law, Moore POP! will not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from an order or event.

Moore POP!'s responsibility, where legally applicable, will generally be limited to the amount actually paid for the specific service giving rise to the claim.

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited under applicable law.

Moore POP! is not responsible for circumstances beyond our reasonable control, including but not limited to:

• Severe weather
• Natural disasters
• Power outages
• Venue closures
• Government restrictions
• Road closures
• Transportation disruptions
• Unsafe installation conditions
• Unforeseen circumstances that make installation unsafe or impossible

When reasonably possible, Moore POP! will work with the client to reschedule services or transfer applicable payments to a future available date.

Clients are responsible for providing accurate contact information and checking communications relating to their order.

Important booking, payment, design, delivery, installation, and scheduling information may be communicated by email, phone, text message, or another agreed communication method.

Clients should notify Moore POP! promptly if their contact information changes.

Moore POP! may photograph completed balloon décor for portfolio, website, social media, advertising, and other business-related marketing purposes.

When appropriate, Moore POP! will make reasonable efforts to avoid identifying private event guests without permission.

If you have a specific concern about photography or marketing use, please discuss it with Moore POP! before the event.

All listed prices are before applicable Washington State sales tax.

Applicable sales tax will be calculated based on the event or transaction location and added to the final invoice as required.

By submitting a quote request, approving an order, signing an agreement, submitting payment, or booking services with Moore POP!, the client acknowledges that they have had an opportunity to review these Terms & Conditions and agree to the policies applicable to their order.

The specific terms stated on an invoice, proposal, or written agreement may supplement or modify these Terms & Conditions for a particular order.

Moore POP! reserves the right to update these Terms & Conditions from time to time.

The Terms & Conditions applicable to an order will generally be those in effect and provided to the client at the time the order is booked, unless otherwise agreed in writing or required by applicable law.

Please reach out to Moore POP! as soon as possible if you have questions or need to make a change to your order.

We are always happy to see what we can do to help!

Email: MoorePOP@moorepopevents.net
Service Area: Enumclaw, WA & surrounding areas